The O-tix platform is a product of CET.
Clever Event Technology Pty Ltd ACN 621 656 068 (Trading as CET) (“we” or “us” or “our”) is committed to complying with the Australian Government’s Australian Privacy Principles to ensure the confidentiality of any personal information we collect.
Personal Information is information that identifies you. The information we collect from customers helps us personalize and continually improve your buying experience at CET.
It is also used by our Event Organisers to facilitate your registration for, and attendance at, an event. By entering your personal information our web site www.o-tix.com (Website), you consent to CET disclosing your personal information to third parties (other than Event Organisers) who may use the information to advertise their services to you. Here are the types of information we gather:
We collect and store any information you enter on our Web site or give us in any other way. The type of information we collect is:
If you choose not to provide certain information, you might not be able to take advantage of many of our services and may not be able to purchase tickets or complete registration for an event. We use the information that you provide for the following purposes:
To help us make e-mails more useful and interesting, we receive an automatic confirmation when you open e-mails from CET if your computer supports such capabilities.
We use email to communicate with you in relation to:
Your information is stored in secure cloud servers under an agreement with Microsoft, which is a PCI and ISOISO 27001/27002 compliant hosting provider.
Compliance levels: http://azure.microsoft.com/en-gb/support/trust-center/compliance/
We will retain the data from an event for a period of up to 6 months to enable the Event Organiser to complete any of the activities relating to their event. After this, the event and it’s data (Data) will be archived. The Data from an event will be retained, but the personal information including name, email address and mobile number of those customers that have not created an account with O-tix, will be removed and their responses and other de-identified information will be retained.
Depending on the nature of the information and the purpose for which it is provided, your information can be accessed by the following parties:
In addition to ticketing and registration, the Event Organiser may use our O-tix Platform to allow you to save schedules and agendas against a login, buy products and services from the Event Organiser and associated third parties, and to communicate in relation to marketing, refunds, cancellations etc.
Where you explicitly request information from, or participate in competitions with, exhibitors or vendors at the event using the O-tix Platform or associated applications from CET, you consent to these exhibitors and vendors having access to your personal information to be able to provide you with the requested service. However this will only occur based on you physically scanning your tickets at the stands of these exhibitors or vendors. If you do not consent to us disclosing your personal information to the third party exhibitor or vendor in this way do not register for free events or scan your ticket on the CET Capture applications.
To the extent available at law, you agree that CET is not liable to you for any act done with your personal information by an Event Organiser or third-party participating at an Event, not limited to exhibitors, speakers or guests of the event. If you have a complaint about how your information has been used by an Event Organiser or third-party participating at an Event, please direct your complaint to that person or organisation.
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as personalized advertisements, suggested products, and storage of items in your Shopping Cart between visits.
CET and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.
Some businesses that sell products on the O-tix Platform may be head-quartered in a number of overseas locations (Overseas Business) and may not be regulated by the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) in that Act. Google Analytics in the United States is an example, but there are many others. We request all Overseas Businesses to abide by the Australian Privacy Principles if they collect information through the O-tix Platform that identifies you however we cannot guarantee compliance.
By entering your personal information into the O-tix Platform, you consent to the potential disclosure of your personal information to an Overseas Business and acknowledge that if the Overseas Business engages in any act or practice that contravenes the APPs it would not be accountable under the Privacy Act, and you will not be able to seek redress from us or under the Privacy Act.
Sometimes we send offers to selected groups of CET O-tix customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please choose to “opt-out” of all direct marketing communications from CET.
We release account and other personal information:
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Our site includes third-party advertising and links to other Web sites. We do not provide any personally identifiable customer information to these advertisers or third-party Web sites (other than to Event Organisers, Exhibitors or third parties to which you consent to provide your information, such as by scanning your ticket at an Exhibitor’s stand at an event).
CET also displays personalized third-party advertising based on personal information about customers, such as purchases on CET. Although CET does not provide any personal information to advertisers, advertisers (including ad-serving companies) may assume that users who interact with or click on a personalized advertisement meet their criteria to personalize the ad. If you do not want third party advertisements displayed to you, please adjust your Advertising Preferences.
Once you have entered information into the O-tix Platform, we will not change your personal details. CET gives you access to a broad range of information about your account and your interactions with CET for the limited purpose of viewing and, where applicable, updating that information (such as a change of address or email). To access the information held by CET about you, or to update or correct any information, please email the Privacy and Information Officer at firstname.lastname@example.org or call +61 (3) 9988 1420.
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase. You also have the right to use a pseudonym, but you need to be aware that some events require i.d for entry. The purpose of collecting this information is to enable purchase of tickets and registration to an event. Additionally, if you choose to create an account with O-tix, while registering, this account will enable you to purchase tickets in the future, much faster, and also be kept informed of events that are similar or of interest to you.
If you do not want us to use personal information that we gather to allow third parties to personalize advertisements we display to you, please adjust your Preferences.
If you wish to request your personal information to be destroyed or de-identified, please email the Privacy and Information Officer at email@example.com or call +61 (3) 9988 1420.
If you are under 13 you may not use the O-tix Platform at all.
We will use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint within 30 days of receiving it in writing or if you are dissatisfied with the response that you receive from us, you may make a complaint to the Office of the Australian Information Commissioner (OAIC).